Last updated: September 2026

At Seclusions, we respect your privacy and want you to feel confident about how your personal information is handled.

This Privacy Policy explains what information we may collect, how we use and store it, when it may be shared, and the choices available to you.

About Seclusions

Seclusions is an adults-only accommodation property located in the Seven Valleys region of New South Wales, Australia.

For privacy enquiries, please contact:

Seclusions

209 Martins Road Rydal NSW 2790

Email: enquiries@seclusions.com.au

What information we may collect

Depending on how you interact with Seclusions, we may collect personal information such as:

• your name

• email address

• telephone number

• booking and stay information

• enquiry details

• competition entries and responses

• marketing preferences and consent

• information you choose to provide through website forms

• transaction and payment-related information handled through our booking or payment providers

• technical information such as browser type, device information, IP address and website usage data.

We aim to collect only information reasonably necessary for the relevant purpose.

How we collect information

We may collect personal information when you:

• make or enquire about a booking

• complete a form on our website

• contact us by email, telephone or social media

• enquire about or purchase stay extras

• enter a competition or promotion

• subscribe to receive Seclusions news and offers

• otherwise provide information directly to us.

Some information may also be collected through third-party services used to operate our website, booking system and communications.

Accommodation bookings

Online accommodation bookings for Seclusions are processed through our external booking platform.

When you proceed to the booking platform, information you provide during that process may be collected and processed through that service.

Booking information may be made available to Seclusions where necessary to:

• administer your reservation

• process or manage payments

• communicate with you about your stay

• prepare your cabin

• provide products, extras or experiences you have requested.

Book Direct Online and any payment provider used during checkout may also have their own privacy policies governing how they handle personal information.

How we use your information

We may use personal information to:

• manage bookings and reservations

• respond to enquiries

• communicate with you before, during and after your stay

• provide requested products, hampers or experiences

• administer competitions and promotions

• maintain business and transaction records

• improve our website and guest experience

• comply with legal and regulatory requirements

• send marketing communications where you have given appropriate consent.

We do not use personal information for unrelated purposes unless permitted by law or you have authorised us to do so.

Competition entries

If you enter a Seclusions competition or promotion, we may collect information such as your name, email address and competition response.

This information may be used to administer the promotion, assess entries, contact the winner and provide the prize.

Entering a competition does not automatically subscribe you to marketing communications.

If a competition form includes a separate marketing opt-in, you will only receive Seclusions marketing communications if you choose to opt-in.

Email marketing

If you choose to receive Seclusions news, offers and inspiration, we may use your email address to send occasional marketing communications.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or email Seclusions directly at enquiries@seclusions.com.au

Website analytics and cookies

Our website may use cookies and similar technologies to help the website function and understand how visitors interact with it.

This may include information such as:

• pages viewed

• browser and device type

• IP address

• referral source

• general website interaction data.

This information may be used to understand website performance and improve the online experience.

You may be able to manage or disable cookies through your browser settings, although some parts of the website may not function as intended.

How we store and protect information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically through systems and third-party services used by Seclusions, including our website, booking platform, email platform and other business systems.

While no online system can be guaranteed to be completely secure, we aim to use reputable service providers and reasonable safeguards appropriate to the information we hold.

Third-party service providers

We may use third-party providers to help operate Seclusions and deliver services to guests, including providers involved in:

• website hosting

• online bookings

• payment processing

• email communications

• website analytics

• forms and competition administration

• other business administration services.

We may provide personal information to these providers where reasonably necessary for them to perform those services.

We do not sell personal information to advertisers or other third parties.

Some service providers may store or process information outside Australia.

Accessing or correcting your information

You may contact Seclusions if you would like to request access to personal information we hold about you or ask us to correct information you believe is inaccurate, incomplete or out of date.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, legitimate business administration, record keeping or legal obligations.

When information is no longer required, we may take reasonable steps to delete, destroy or de-identify it where appropriate.

Privacy questions or complaints

If you have a question, concern or complaint about how Seclusions has handled your personal information, please contact us.

Email: enquiries@seclusions.com.au

We will review your enquiry and aim to respond within a reasonable timeframe.

Links to other websites

The Seclusions website may contain links to third-party websites and services.

Those websites operate independently from Seclusions and may have their own privacy practices. We recommend reviewing their privacy policies before providing personal information.

Changes to this Privacy policy

We may update this Privacy policy from time to time to reflect changes to our website, systems, service providers or information-handling practices.

The current version will always be published on the Seclusions website together with the date it was last updated.